|About Us Hanchett Toys is a small family-owned business, based at Hill Farm, Castle Camps Cambridgeshire. The present owners Robert and Peter Norden have run the company for the past ten years.|
In this period the business has become renowned for its quality toy ranges and professional service to customers. It has been nominated and won awards for enterprise and service.
The shop is situated on the outskirts of the small village with good road connections, giving easy access to the major road networks, especially the A11 and M11.
Our Contact Details:
Hill Farm Bartlow Road Castle Camps Cambridge CB21 4SX
Phone: 01799 584979
Email: info [at] hanchetttoys [dot] co [dot] uk
|Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.|
We use Paypal to process our internet credit and debit card transactions. Paypal accepts Visa and Mastercard credit cards and all major UK debit cards. Please note that you do not need a Paypal account to purchase from this site - simply select the "pay by credit card" option when you get to the first Paypal screen.
We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
|Shipping And Handling Please note that we can only ship to MAINLAND UK addresses.|
We aim to despatch your order within 3 to 5 working days. However at peak times or when stock is limited delays may occur. Please allow 7 to 14 days for delivery at such times. You will be advised by phone or e-mail of any expected shipment delays shortly after your order is placed.
All goods will be shipped directly to you from the manufacturer. We will contact you in advance to arrange a delivery time. All parcels need to be signed for to guarantee safe delivery. If there is no-one to sign for your parcel, it will be returned to the relevant depot for you to collect or to arrange an alternative delivery date. Please consider specifying an alternative delivery address if you or someone else will not be available to sign for parcels at your home address.
We cannot be held responsible for any items not collected from the relevant depots and we reserve the right to make additional charge should we have to arrange re-delivery.
Shipping charges are as follows:
All order over £100 - FREE
Wooden Toys - £2.50
All other orders - £6.95
You will only be charged once for delivery up to a maximum of £6.95, no matter how many items you order.
|Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.|
|Tax Charges VAT is included where applicable in the prices shown on the website.|
|Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.|
|Guarantee We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.>|
|Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01799 584979 (International +44 01799 584979) or fax us on or write to us at Hill Farm Bartlow Road Castle Camps Cambridge CB21 4SX|
Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.
Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
|Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm|
You may return goods to us at your expense within 7 days of receiving them. Please contact us for a Returns Authorisation Number before sending them. All goods must be returned unused and in original packaging clean and dry (Health and Safety Act 1974).
Wrongly ordered items will be exchanged (a delivery charge will be made) or refunded minus the original delivery charge. Customers are strongly advised to use recorded delivery for returns as we cannot accept liability for goods lost in transit.
Faulty items must be returned clean and dry (Health and Safety Act 1974). A refund or exchange will only be issued after inspection of goods (and return for inspection by manufacturer if necessary). Please allow up to 14 days for this to take place. Your statutory rights are not affected.